Thursday, March 10, 2005

This Dealer is Horrible Stuff

Neat Stuff Collectibles is just the worst.

This dealer is so incompetent, it borders on a scam. If an organization lists far more items than any reasonable person would think they could efficiently and accurately handle, mistakes are going to happen in volume.

Now, are they really "mistakes" if they would be foreseen by any reasonable person? Are they really "mistakes" when the same problems keep happening over and over again?

Or are these foreseeable events that Neat Stuff considers acceptable "margins of error?" They know that they will get enough positive feedbacks to cover the "margin of error" and maintain their eBay status.

I've ordered from them 3 times. The first order took months to arrive and I had to email them numerous times to get them to mail my order.

I would have never ordered from them again, but they made some statements online that they were improving their service, so I gave them another chance. The second order was delivered promptly with no problems.

The third order, however, will be the last.

I received the order after several weeks. It was 100% incorrect. None of the books I ordered were enclosed... I had obviously received someone else's order.

I wrote numerous emails with zero response. I called and left messages with no response. (Do you think if they sent me an Amazing Fantasy #15 in error they would have answered my emails and calls?)

Finally, a CGC Board member gave me another number to call. I spoke to a gentlemen that promised to issue a full refund, send the correct books and give me additional credit to make up for the error. I sent back the books I received in error and never heard from them again. I never got my credit, never got the correct books and never got a refund.

They had strung me along for so long, and so much time had elapsed that I couldn't even neg them. (Interestingly, other collectors have reported that leaving a retaliatory negative is the ONLY thing NeatStuff does quickly and efficiently.)

Learn from my example and avoid this dealer.

1 comment:

Anonymous said...

Hey Steve,

Just catching up. Yeah, the spin-meister from NeatStuff currently posting on the CGC boards has got it backwards. Before you start asking everyone to forgive and forget, establish a track record of reformed business practices.

I still don't understand how they can hope to improve quality control when they list piles of auctions at a time. As of this writing, (I just checked) they currently have 1,254 live auctions going. I'd suggested they cut it back to about 25% of that, get their customer service issues straightened out and then slowly up the amount of auctions again. Forget it. I wouldn't spend a dime on them!

Oh, nice BLOG dude!

Red Hook